Policies

Cancellation Policy

Booking an appointment at OM is a commitment—to yourself, your health, and your practitioner. We reserve this time just for you, providing high-quality, individualized care without double-booking or overlap

We kindly ask that you provide at least 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice prevent us from offering the time to another client and will result in a fee:

  • First incident: 50% of the appointment cost

  • Subsequent incidents: 100% of the appointment cost

  • No-show / no-call / no-email: 100% of the appointment cost

Late Policy

If you are late, your appointment will still end at the scheduled time, and the full fee will apply. Please plan to arrive a few minutes early to complete your health history form if it has not been submitted online.

We provide a downloadable health history form for those who prefer to complete it at home. Need help navigating our online system? Just give us a call!

Privacy

All personal information collected to provide healthcare services is kept in accordance with PHIPA (Personal Health Information Protection Act).

Thank you for your cooperation and understanding. We look forward to seeing you soon!

Inclement Weather Policy

Your safety is our priority. We monitor weather conditions to determine whether it is safe to travel to and from the studio.

If we determine travel is unsafe, the class will be cancelled by the studio. These cancellations do not count toward the 24-hour cancellation policy, and no fees or class deductions will apply.

If the studio remains open and the class is running as scheduled, choosing not to attend due to weather will be considered a late cancellation or missed class. In this case, the class fee will be charged or a class will be deducted from your pass or membership.

A Quiet Space

OM is a quiet, peaceful space, and at times other appointments may be taking place alongside yoga or Pilates classes. We kindly ask that you use quiet indoor voices while visiting the clinic, until you’re inside the movement room and the door is closed. Maintaining a calm, serene environment is important to us—and to everyone sharing the space. Get your zen on ✨

We also ask that wet or dirty shoes be left outside in the designated area by our door. Blue disposable booties are available if you’d like to use them, or feel free to tiptoe in and we’ll happily meet you in the yoga room.

Thank you for helping us keep OM a welcoming, tranquil place for all 💛

DOWNLOAD HEALTH HISTORY FORM